Scheduled maintenance may occur weekly during the following intervals:Īdditionally, updates to user-facing web applications may occur weekly on Tuesdays from 5:00 PM until 7:00 PM. Services may not be available during the maintenance periods. Direct Email will notify customers about both scheduled and unscheduled maintenance using the Alerts and Outages page of service availability and service delivery issues.Service Desk staff may escalate requests as needed. Routine requests are typically addressed within one business day. Technical support is available during normal business hours: This document describes the service level agreement for Office 365.
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